Some of our most Frequently Asked Questions…

 

How long will it take to receive my jewelry?

It takes approx 3-5 days to create your jewelry before we ship out.  During our busy seasons, which are Christmas, Mothers Day, and Graduation it can take approx 7-10 days to create your piece before shipping out.

 

Why aren’t the letters perfectly straight?

Each Shay Designs piece is hand-stamped, which gives our jewelry an organic look style, which adds to the beauty and uniqueness of our jewelry.

 

What are the metals made from?

We use a variety of metals including Sterling Silver, Gold Filled, Copper, Pewter, and some Brass.  All of our listings will state what metals are used.

 

Do you ship internationally?

Yes, but please note that we cannot guarantee a specific delivery time frame, as international orders have to go through customs.  Also, we are not responsible for any fees incurred by customs,

 

Can I add a personalized pendant to a necklace in the future?

In most cases yes, but it depends on the necklace.  Please contact customer care to go over these details to add personalization to your necklace in the future.

 

Can you stamp on the backs of the pendants as well?

Only our fine pewter collection can be stamped on the back, as these pieces are thicker and won’t show the impression through to the other side.

 

Why is my necklace tarnishing?

Sterling silver and copper will tarnish, as they are natural metals.  The best way to take care of your jewelry so to lessen the tarnish is to always keep it in a dry place… like a jewelry box, or even the little bag your jewelry arrives in.  We also offer a polishing pad with your purchase, so if your piece starts to show tarnish just give it a little rub with the pad and it will sparkle and shine like new. Also note, it is best to not wear your jewelry in the shower or any other water and that humid climates will cause the jewelry to tarnish even quicker than other drier climates.

 

Can I have my purchase gift wrapped?

Yes, we have a gift wrap listing in our shop.  Just purchase that listing along with your item and your jewelry will be beautifully gift wrapped for you.

 

How sturdy are your chains?

We offer two styles of chains.  Our sturdiest is the ball chain.  The link chain is a more delicate chain so it might be best if you have little kids with little hands that like to tug on chains to go with the ball chain option.

 

What if I am not happy with my purchase

Customer service is highly regarded in our business.  Although custom orders are non-refundable, unless it is our error, we still would like to see what the problem is and if there is anything else we can do for you.

 

What is your shipping address?

Shay Designs/5339 Adenmoor Ave. Lakewood CA 90713

 

How do I contact you?

[email protected]